Data Privacy Policy
Last Updated: June 23, 2026
1. Introduction
Smart Factory (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website, digital platforms, marketing campaigns, customer interactions, events, webinars, and lead generation activities.
This Privacy Policy applies to all visitors, customers, prospective customers, partners, suppliers, and users who interact with our website, products, services, applications, and marketing communications.
By accessing our website or submitting information through our forms, including LinkedIn Lead Generation Forms, contact forms, event registrations, newsletter subscriptions, or product inquiries, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Smart Factory
Website: www.smart-factory.co
Email: contact-us@smart-factory.co
Phone: +20 105 079 0909
Smart Factory provides digital transformation services, industrial software solutions, ERP systems, manufacturing execution systems (MES), SCADA solutions, analytics platforms, consulting services, executive education programs, and related technology services.
3. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from third-party platforms such as LinkedIn.
3.1 Information You Provide Directly
When you complete a form, request a demonstration, register for an event, subscribe to updates, download content, or contact us, we may collect:
- Full name
- Job title
- Company name
- Business email address
- Phone number
- Country and location
- Industry information
- Company size
- Business interests
- Professional profile information
- Any information voluntarily included in messages or inquiries
3.2 Information Collected Through LinkedIn Lead Gen Forms
When you submit a LinkedIn Lead Gen Form, LinkedIn may provide us with information such as:
- Name
- Email address
- Phone number
- Job title
- Employer
- Industry
- Country
- Seniority level
- Professional profile information
The specific data received depends on the fields included in the form and the information available in your LinkedIn profile.
3.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Website activity
- Session information
- Geographic region
- Date and time of access
- Pages viewed
- Clickstream information
3.4 Cookies and Tracking Technologies
We may use:
- Cookies
- Analytics tools
- Pixels
- Tags
- Web beacons
- Marketing tracking technologies
These technologies help us:
- Improve website performance
- Analyze visitor behavior
- Measure marketing effectiveness
- Personalize content
- Improve user experience
You may control cookies through your browser settings.
4. How We Use Your Information
We use collected information for legitimate business purposes including:
Business Communications
- Responding to inquiries
- Providing requested information
- Scheduling meetings
- Delivering demonstrations
- Processing registrations
Marketing Activities
- Sending newsletters
- Sharing product updates
- Promoting webinars and events
- Providing educational content
- Conducting lead nurturing activities
Service Delivery
- Providing consulting services
- Delivering software solutions
- Supporting customers
- Managing customer accounts
Website Improvement
- Monitoring website performance
- Understanding visitor behavior
- Improving content and navigation
- Enhancing user experience
Business Operations
- Internal reporting
- Analytics
- Strategic planning
- Security monitoring
- Compliance obligations
5. Legal Basis for Processing
Where applicable, we process personal information based on:
Consent
When you voluntarily submit information through forms or subscribe to communications.
Contractual Necessity
When information is required to provide requested services.
Legitimate Interests
Including:
- Business development
- Customer relationship management
- Service improvement
- Security protection
- Marketing communications
Legal Obligations
When required by law, regulation, court order, or governmental authority.
6. Marketing Communications
If you provide your contact information, we may send:
- Industry insights
- Product updates
- Webinar invitations
- Educational content
- Event announcements
- Company news
- Marketing materials
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Requesting removal via email
Unsubscribing from marketing communications will not affect service-related communications.
7. Information Sharing and Disclosure
We do not sell personal information.
We may share information with:
Service Providers
Including:
- Cloud hosting providers
- CRM systems
- Email marketing platforms
- Analytics providers
- Webinar platforms
- Customer support tools
These providers may process information only for authorized business purposes.
Business Partners
Where relevant to delivering requested services or events.
Legal Authorities
We may disclose information when required:
- By law
- By court order
- By governmental request
- To protect rights and safety
- To investigate fraud or security incidents
Corporate Transactions
In the event of:
- Merger
- Acquisition
- Reorganization
- Asset sale
Information may be transferred as part of the transaction.
8. International Data Transfers
Your information may be processed or stored in countries outside your country of residence.
Where required, we implement appropriate safeguards to ensure data protection consistent with applicable privacy laws.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Security measures may include:
- Access controls
- Encryption
- Secure hosting environments
- Network monitoring
- Employee confidentiality obligations
- Security policies and procedures
While we strive to protect information, no transmission method or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Your Privacy Rights
Depending on applicable laws, you may have rights including:
Right to Access
Request information about personal data we hold.
Right to Correction
Request correction of inaccurate information.
Right to Deletion
Request deletion of personal information under applicable circumstances.
Right to Restrict Processing
Request limitations on certain processing activities.
Right to Object
Object to specific processing activities.
Right to Withdraw Consent
Withdraw previously granted consent.
Right to Data Portability
Request a copy of certain information in a portable format where applicable.
To exercise any of these rights, please contact us using the contact information provided below.
12. Third-Party Websites
Our website may contain links to third-party websites, services, or applications.
We are not responsible for the privacy practices, policies, or content of third-party websites.
Users are encouraged to review the privacy policies of any third-party services they visit.
13. Children’s Privacy
Our services are intended for business professionals and organizations.
We do not knowingly collect personal information from children under the age of 13 or any higher age threshold required by applicable law.
If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it.
14. LinkedIn Lead Generation Forms
When you submit information through LinkedIn Lead Generation Forms:
- Your information is provided to Smart Factory by LinkedIn.
- The information is used to respond to your request and provide relevant communications.
- We may contact you regarding products, services, webinars, events, educational materials, or business opportunities related to your interests.
- Submission of a lead form constitutes consent for Smart Factory to process the submitted information in accordance with this Privacy Policy.
LinkedIn’s own handling of your data is governed by LinkedIn’s Privacy Policy.
15. Automated Decision-Making
We do not make decisions that produce legal or similarly significant effects solely through automated processing of personal information.
However, we may use analytics and marketing automation tools to help identify interests and improve communication relevance.
16. Compliance with International Privacy Regulations
Smart Factory endeavors to comply with applicable privacy and data protection regulations, including where applicable:
- General Data Protection Regulation (GDPR)
- UK GDPR
- California Consumer Privacy Act (CCPA)
- Saudi Personal Data Protection Law (PDPL)
- UAE Data Protection regulations
- Other applicable privacy legislation
Where local laws provide additional rights or obligations, those provisions shall apply accordingly.
17. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Changes will become effective upon posting the revised version on our website.
The “Last Updated” date at the top of this Policy indicates the most recent revision.
We encourage users to review this Policy periodically.
18. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Smart Factory
Email: contact-us@smart-factory.co
Phone: +20 105 079 0909
Website: www.smart-factory.co